Terms and Conditions

Saint Flairs Awards Limited is a company registered in Nigeria, Africa. Headquartered in Lagos State.

Below, you will find the terms and conditions at which we do business with our esteemed clients. We may revise the content of this page at any time; hence we implore you to check the website from time to time. In case you find anything odd, please do not hesitate to contact us.


Products and Services

Saint Flairs offers Expertly designed Award Products that are crafted to remain evergreen testimonials of dignified accomplishments and inspirational memorabilia.


Design Policy

We have a team of In-House craftsmen ready to work with you on your next custom pieces. We also welcome a choice of your design if there is. At the end of the design phase, we will communicate it to you for approval. Please do note: the design must be approved before production commences.


Communication Policy

We make it a mandate to provide the best customer service experience. As such, we will be assigning you a Business Research Representative (BRR) to liaise with you on every stage of the Job Order.

In addition,

  • After receiving your order, we will immediately send you a confirmation email stating a summary of your purchase.
  • We will be sending you an artwork of your order for approval to ensure production comes exactly as expected
  • After the respective production period (Kindly see our Delivery Policy), we will notify you of the shipping process. Shipping modes varies as per your request.
  • On completion of order, we appreciate feedbacks.

In fact, we determine our growth as a brand by assessing how much of a force we have emerged behind the success stories of our clients

Kindly Note: For smooth operations, we expect prompt approvals when required. Extra charges may apply for delayed job orders.


Delivery

Duration of Delivery depends on the product type. Most deliveries come within 4-6 weeks. Kindly get in touch with the assigned BRR for more information. This will also be included in the summary of your purchase.


Terms of Payment

Order processing begins ONLY after a 75% deposit (VAT Inclusive). After which a summary of your order will be sent over to you by email and a balance of 25% will be made post production.

Refunds are only available on condition. Please see our Return Policy.


Warranty

All of our products come with a 90-Day (?) Guarantee. If, for some reasons, you are unsatisfied with the products, kindly make a report with the items and we will work in satisfying you based on our Return Policy.


Return Policy

Our return policy is based on the status of your order.

Processing State

This is the pre-production stage. It simply means your order has been received and is being processed. Kindly notify us immediately with your Order Number. Charges may apply prior to processing expenses.

Production Stage

This simply means you must have approved the Artwork for production See Design Policy and subject to production. Return will be subjected to production charges done so far.

Shipping

This simply means production has been completed and must have left our discharge location. Having met your design requirements (prior to our Design Policy) and necessary information has been passed (prior to Communication Policy); at this stage, we can only account for damaged products upon arrival and must be returned in their original condition.

If you have any comments or concerns regarding our Terms and Condition, please do contact us.

As tradition with Saint Flairs Awards Ltd, we wish you the best of spirit.